Why Contact Center Operators Need to Take Advantage of Intelligent Automation

Why Contact Center Operators Need to Take Advantage of Intelligent Automation

1 0 2 anni fa
Call center agents are the frontlines of the contact center. They must be able to seamlessly navigate multiple communication channels—in real-time—across the customer journey. This is where a core suite of seamless, multi-channel technology integrations, including automated business processes, unified data, and intelligent software robots, can empower agents by providing context to customer interactions via a comprehensive customer record.

Intelligent automation has the power to bridge ... Maggiori informazioni

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